Customer Feedback Australia
SYDNEY
We hired the chubby camper, which we collected from Melbourne and returned to Sydney on a 10 day trip. We loved the van and found it super comfortable and practical - fully equipped with everything we needed. We also found it really economical on fuel. Similarly the staff were super easy to deal with and helpful both on collection and drop off. Would definitely use again and also recommend to others.
We rented 'Kendra' the Kuga for our 2 week adventure taking us from Sydney to Cairns and back! We loved the freedom Kendra gave the three of us during our time, and we had no issues during our travels. We did lose our wallet 🤦♂️, but the team up in Cairns gave us a new one after we apologised a lot 😅. The team is Sydney we're great explaining the van and the check in/out was seamless! If I ever do a road trip again, I will definitely get another camper from these guys!
We had a very good experience with Travellers Autobarn! Everything was clean and worked out. We had just one small issue with our water pump, but they fixed and answered very fast - good communication. Also every staff member we met was more than friendly. Thanks for the opportunity Travellers Autobarn.
A friend and me had a Ford Falcon MK3 for 2 months and generally everything was fine. We got the car with obvious signs of wear and tear but that was of course understandable and was not a problem. Apart from a few small things, the car was really great. We slept on a mattress in the trunk. The pick-up and drop-off was very quick and Arthur was very friendly. When we needed roadside assistance we got help relatively quickly. Thank you team.
Fantastic. Courteous staff at collection (Cairns) and drop-off (Sydney). Pre-collection video briefing on vehicle care very useful. Didn't need it, but very reassuring to know 24/7 emergency contact was always available. Vehicle as-described and had no significant issues at all. All in all, very pleased indeed, thank you you.
MELBOURNE
Well maintained vehicle and super-friendly staff. Had a wonderful experience driving from Melbourne to Uluru and then back in a week. A whole 5000 km drive to the middle of Australia - a once in a lifetime experience, made possible by Travellers Autobarn. Thanks guys!
We had a nice experience, picked up in Sydney, dropped off in Melbourne. We had the smaller van, which had plenty of hidden storage. The flexibility having a van is great! Had some nice memories 👍😎
Really lovely staff (Melbourne) and the van was super cosy. I had the most comfortable sleep every night. All the utensils you need is supplied for cooking and the set up at the back is perfect. Even had some campers comment on how nice the set up is in the van. Would recommend, Thank you 🙌🏻
Value for money and great service, definitely a good deal. Provides you with anything you need, you can choose your own extras. No mechanical issues at all and easy on the not so well travelled/experienced person.
Had a great check out when returning a camper-van from Sydney to Melbourne. Tim was friendly, and made the process easy, overall a great end to our trip! Thanks so much :)
BRISBANE
We had an awesome experience with Travellers! Great camper and great people at pickup in Sydney & return in Brisbane. Also a fair pricing for what you get! Can totally recommend!!
We loved using travellers autobarn! The van had everything we needed, and was great for everything (city, hiking etc). It’s also very flexible with one way trips! The pick up and drop off process was super smooth. At the drop off Louis was super helpful with recommendations and was friendly. Would recommend this for further trips!
Great overall service with travellers Autobarn, we took advantage of the higher grade campervan as they had a deal on. Couldn’t recommend them from start to finish and the van upgrade was amazing at the cheaper price. I’m definitely going to be using them for all my campervan needs.
We had such an unforgettable trip from Brisbane to Sydney thanks to Travellers Autobarn. We had the Kuga van and it was perfect. We had 3 people and managed to all fit pretty well in the van with all of our gear inside as well. (Multiple surfboards, bags and food). Would definitely recommend this company for any van rental needs.
Had a wonderful experience with the company and the van provided. Would highly recommend this company for your road trips around Australia! When dropping the van off both Scott and Lewis were super friendly and helpful - couldn’t be more happy with the customer service they provided us.
CAIRNS
3500km 16 nights We rented the Chubby Van for 16 nights to do a roadtrip through the east coast. We started in Sydney and went up to Cairns. The Chubby camper was obviously the budget version but for us it worked out pretty good. We didnt stay at campsites so we didnt plugged the car in to power for using the provided outlets. So energy consumption was fairly limited but charging our phones worked just fine. I reckon if plugged in it works like a charm. We had no problems with the car (yes its a manual & yes it had over 500000km already on it) Petrol consumption was quite high but the prices are fairly low compared to european standards. The provided equipment was enough and we had everything we needed to cook a meal. The manual water pump was not too good. Pumping the water and washing your dishes took very long. The bed was quite comfy, no issues there. Also there was enough storage room. Check- in and Check-out was very fast and efficient. So the service was very good - altough we had no problems with...
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We picked up our camper 2 days later because of a change of our plans and it was not an issue. Staff was very friendly, showed us everything inside the campervan and patiently answered all our questions. Location of the TA office is also very handy as there is a supermarket nearby, so you can do all your shopping before heading out on an adventure. We rented a Toyota Hiace and it was all super clean, including bed linens and sleeping bags. We were very happy with the car and all the service provided. Will definitely rent again from Travellers Autobarn if we are lucky enough to ever come back. Thank you!
Amazing trip! Easy to drive and fun. What a pleasure do rent Autobarn, I’ll book it again for sure.
We took the chubby campervan up the East Coast from Sydney to Cairns and it was absolutely amazing. No issues with the car, we picked the smaller model but was very comfy to sleep in and drove well. The water tap in the van wasn’t great and quite hard to use but apart from that all the appliances were good, I’m really happy with the van and the company. Had a couple questions about toll taxes and they were super easy to call/email and got back quickly. Pick up was easy and so was drop off - thanks to Ethan who was really nice and helpful and also gave us a lift into town !
Bit late posting this but great experience all round. The icing on the cake was the drop-off handled by Ethan! Totally pain free and smooth. Also left some personal belongings behind in the vehicle and he was extremely helpful in dealing with it. If his managers reading this, give the lad a raise!
PERTH
We hired the Kuga Campervan for a 2.5-week trip from Perth up the west coast, and the entire experience was fantastic. The process from pick-up to drop-off was incredibly smooth and hassle-free. Wayne was super friendly and went above and beyond to ensure we had everything we needed. The campervan itself was comfortable, reliable, and performed perfectly throughout our journey. We couldn’t have asked for a better way to explore the stunning west coast. Highly recommend!
We would like to thanks Wayne for his kindness and jokes. His explanation about the van when we picked it up were perfect and when we dropped it off it was simple and fast. Only thing you have to be careful about is the insurance. It's not an incidental insurance but just an accidental insurance. So we had to pay for the accommodation until the van got fixed nothing about the accommodation was refund . Every team member of the Perth branch did an amazing job regarding our booking
We hired a van for one month from Perth. Had a great trip and the van travelled well and was comfortable. Great service, thank you.
We had a great experience with Wayne at Travellers Autobarn in Perth as we handed back our Chubby Campervan that we drove down the West Coast. He was very helpful and welcoming, even though we were a tad late. We’re looking forward to hiring another Chubby to take us down the South West!
Had a camper for 9 nights from Perth Travellers Autobarn. Absolutely loved the van and the experience with this branch. On collection of the vehicle the lady who met us (sorry can’t remember her name) was so friendly and helpful. A really genuine and helpful person. We were shown our van and explained that little things like the fridge had been switched on a few hours earlier so it was cool already for when a shop was done. The van had recently been refitted out so everything was new and there were extra additions such as a solar panel on the roof. This allowed for 12 volt usb output at anytime to charge devices from (great when booking unpowered camp sites). A pot of tea bags, coffee and sugar were provided just so you have the basics to start rather than needing to immediately go to a supermarket. When asked what route we were planning and explained, we were told that when we got back they would drop us to the airport to make our flight. Sure enough 9 days later we pulled into the car park and were told...
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DARWIN
Rented a Kuga, from Sydney to Darwin. First camping experience, vehicle in excellent condition. Clean and equipped with Bluetooth radio, chairs, a table, and a gas cylinder for cooking. Recommended for a trip like this for two people.
After hiring campervans (I always got the Kuga model) with travellers autobarn 5 times within the last couple of months, I want to leave a short review. In general I was very satisfied with the company, with the service, the lovely, yet professional staff and of course also with the vehicles every single time. I always booked on very short notice, sometimes just 3 days before I started my journey and it always worked. Some vans I had were a bit older with high mileage but they were all well kept, in a very good mechanical condition and absolutely reliable. The Kuga I rented in Darwin was still very new, had a slightly more beautiful interior than the others, low mileage and even got fancy extras like built-in Bluetooth and a remote control to lock and unlock the car (which I didn’t miss with the others but it was really nice to have). Also the service in Darwin was great and very helpful - despite it only being one person. Therefore in comparison, all together my rental experience was best in Darwin - although in all the other branches I...
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Fantastic service & a great way to explore and travel Australia! Will definitely be using travellers again!
Highly recommend travellers autobarn. Makes travelling so easy having everything you need !
We had a great time with our Chubby. It has accompanied us faithfully for 8400 km without any problems. We were very happy with the car and the service from Travellers Autobarn and would book with them again anytime :)
